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Shipping & Returns

Shipping policy

Delivery of the goods takes place worldwide.

Minimum order value
 
The minimum order value is €29
 

Shipping costs (including VAT)

Deliveries outside Germany:

We charge shipping costs abroad according to shipping weight:

Western Europe
until 500gr: 9,34 € via letter delivery
17.99 € via Fedex Economy (3-5 business days)
22.99 € via Fedex Priority (2 business days)
34.99 € via Fedex Priority (Switzerland -  2 business days)

Eastern Europe + European countries outside the EU:
until 500gr: 9,34 € via letter delivery
17.99 € via Fedex Economy (3-5 business days)
29.99 € via Fedex Priority (2 business days)

Russia + Ukraine + former Yugoslavia
until 500gr: 9,34 € via letter delivery
39.99 € via Fedex Economy (3-5 business days)
44.99 € via Fedex Priority (2-3 business days)

USA + Canada:
until 500gr: 9,34 € via letter delivery
24.99 € via Fedex Economy (4-5 business days)
34.99 € via Fedex Priority (2 business days)

Asia + Australia:
until 500gr: 9,34 € via letter delivery
44.99 € via Fedex Economy (5 business days)
49.99 € via Fedex Priority (2-3 business days)

Middle East + North Africa:
until 500gr: 9,34 € via letter delivery
44.99 € via Fedex Economy (5-7 business days)
59.99 € via Fedex Priority (2-3 business days)

Caribbean, Central America, South America, South Africa:
until 500gr: 9,34 € via letter delivery
54.99 € via Fedex Economy (5 business days)
64.99 € via Fedex Priority (3 business days)

Mid and Southern Africa, Oceania
until 500gr: 9,34 € via letter delivery
94.99 € via Fedex Economy (5-7 business days)
119.99 € via Fedex Priority (3-5 business days)

Shipments of bulky goods (forwarding shipments) abroad is charged as follows:
Bulky goods are shipped by DHL bulky goods - plus 20,00 €

Bulky goods are marked as such in the article description.

Delivery times

If no other period is specified in the article description, the delivery of the goods takes place within 2 - 5 days after order confirmation (with agreed advance payment the day after your payment instruction).
Note that no delivery is made on Sundays and public holidays.
If articles with different delivery times have been ordered, we will ship the goods in a common shipment, unless we have made different agreements with you.
The delivery time in this case is determined by the article with the longest delivery time.

Terms of payment

For deliveries abroad you have the following payment options:

- Cash on pickup
- Prepayment by bank transfer
- Payment with credit card (VISA, Mastercard) by paypal or Stripe
- Payment via PayPal
- Payment by invoice (for regular customers, companies and public institutions)
- Payment via Klarna Sofort
- Payment via ApplePay and GooglePay

More details about payment

If payment by credit card, your credit card account will be charged upon conclusion of the contract.If you have any questions, please contact our accounting department on the free hotline 0800-530 50 50.

If you have questions you will find our contact details in the imprint.